FAQ

WHAT MATERIAL ARE YOUR JEWELRY MADE OF?

Beejouh's creations are basically made with hypoallergenic stainless steel, with 14/18 carat gold plating, available in three colors (rose gold, yellow gold, white gold).Some products will be gold plated silver.Each specification is indicated in the descriptions on the individual product pages.

ORDERS (confirmation, cancellation, modification)

I PLACED THE ORDER, BUT I DID NOT RECEIVE CONFIRMATION BY EMAIL. WHY?

As soon as the payment is successful, the system sends an automatic confirmation email, with the order number (in this format #BJJH) and a summary of the purchase.

It may happen that this email mistakenly ends up in the spam folder of your email inbox. We therefore invite you to check there too, to have a reminder of your purchase.

If it is not even in your spam box, please contact us during our service hours; we will investigate, based on the name and surname left during the purchase, and we will provide you with all the necessary information.

I HAVE CHANGED MY MIND AND WANT TO CANCEL THE ORDER. HOW CAN I DO IT?

Orders can be cancelled no later than 2 hours after confirmation of purchase. If your request occurs outside of our service hours, we will take into account the time your request was submitted.

I MADE A WRONG ADDRESS. HOW CAN I DO IT?

Write to us as soon as you realize that you have written the address wrong and/or some parts are missing (e.g. house number, street name, city, etc.), specifying the order number and following the scheme below:

NAME:

TELEPHONE NO.:

Postcode:

PROVINCE:

CITY:

ADDRESS:

Logistics will be immensely grateful to you!

 

DELIVERY, PRODUCTION AND SHIPPING TIMES

FROM THE MOMENT I ORDER, WHEN WILL I RECEIVE THE JEWELRY AT HOME?

Overall, it takes approximately 20 days to receive the jewel.

The times indicated above refer to normal service conditions. Exceptional causes (holidays, high number of orders, problems in tracing the recipient's address, etc.) may cause delays of up to a maximum of 30 working days.

HOW LONG DOES SHIPPING TAKE?

After creation, the jewel, complete with box, will be entrusted to the courier. Shipping times range from 5 to 10 working days.

You will receive a confirmation email with a tracking number (please also check SPAM), to follow the progress of your order step by step, all the way to your home.

HOW CAN I TRACK MY PARCEL?

As soon as the shipment has occurred, you will receive a confirmation email with a tracking number.

30 DAYS HAVE PASSED, BUT I STILL HAVEN'T RECEIVED MY PACKAGE. WHAT SHOULD I DO?

You can contact us by email or on our social profiles, specifying your order number. We will strive to find the best solution together.

Please, however, note that we will not be held responsible for package delays that may occur due to weather conditions, incorrect address information or courier-related issues that are beyond our control.

Packages showing a confirmed delivery by the carrier will be subject to investigation and will not be eligible for a reshipment of the order until resolved.

 

PAYMENTS

HOW CAN I PAY?

The payment methods accepted by beejouh are PayPal, Visa, Maestro, Mastercard, Amex, Apple Pay, Union Pay, prepaid cards and credit cards authorized for online payment.

They are all 100% traceable and safe methods for those who sell and, above all, for those who buy.

CAN I PAY ON DELIVERY?

No, we do not accept payment on delivery, as these are extremely personalized objects and, therefore, we must be certain of your interest in the product. Furthermore, cash on delivery is an unsafe payment method even for those who purchase and we only want to guarantee you an optimal and traceable service.